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FAQs Help and info

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A list of frequently asked questions are shown below. Click on the relevant question to expand and view the answer. If you have any questions regarding the Scheme you can find help here. Contact details can be found on the contact page.

Q My Password is incorrect?

If you have forgotten or lost your password, please click on the forgotten password button on the homepage. From here please answer the preceding security and known information questions, clicking next step when finished.

Once your identity has been confirmed you will be able to set a new password.

Q How do I change my password?

Once you have successfully logged in you will be able to change your password within the "Your Account" page. Please ensure you save changes when finished.

Q What should I do if my account is disabled?

If your account is disabled please contact the Pension Administration Team on 0345 2669214.